Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Dicks Sporting goods Complaint - Unwilling to honor their own guarantee
Dicks Sporting goods Complaint

Dicks Sporting goods Complaint


Unwilling to honor their own guarantee

Will not do business with Dick's again! They ruined my Christmas with my son. I placed my online order on 12/17 and they guaranteed Christmas delivery if ordered by the 18th. I got my shipped email a couple of days later and immediately tracked it. It showed delivery for the 26th! I immediately called and asked for a replacement order with expedited shipping and a return label for the 1st order. The customer service rep refused and was clod and uncaring about the situation. He said if it doesn't "happen" to show up before than to call back and my order would be free. Of course it never showed up and I had no present to share with my son Christmas Day. I called the next day and talked with a tier 2 customer service rep and his 1st response was to say that the initial rep I talked with should have sent me a 2nd order expedited. In which he was even more flabbergasted when I told him that I had requested just that. Ultimately I talked with3 different tier 2 reps from the beginning of the claim through the denying and subsequent appeal. Dick's refused to honor their guarantee and denied it based on that it was delivered by post office. This was their choice to send it SurePost not mine but still won't honor it. Will not do business with a company that won't stand behind their own promises!

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Dicks Sporting goods
SUBMIT a ticket
for Dicks Sporting goods
WATCH videos
for Dicks Sporting goods
More Dicks Sporting goods Reviews and Complaints MORE reviews and complaints
for Dicks Sporting goods


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Dicks Sporting goods reviews

Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team