Dicks Sporting goods Complaint

Reviewed by nomore2000

All Dicks Sporting goods Reviews

Terrible Customer Service

I placed an order on line on January 4, 2017. All four of the items I ordered were in stock and I received confirmation of such. On January 10, 2017, I only received 3 out of the 4 items and so I went online to see where the 4th item was. Initially, it said it was “Processing” but I later found out by going online that the balance of my order was “Cancelled” by someone at Dick’s. When I looked online again for the item, I could see that the particular size and color that I originally ordered was now “out of stock”. What was curious is that I never received any notification of any of this from the Customer Support Department. No emails, apologies or offers of a refund. That left me to inquire as to how the balance of my order would be credited back to me since the bulk of the order was paid for by way of a Gift Card. They told me the balance would be applied back to my Gift Card. That didn’t happen, so I wrote them again. They told me to wait 2 – 3 additional business days for them to “research” it. Research what? Amazon would have resolved this in minutes, even on a weekend. After 3 additional business days…still no credit to my Gift Card. I wrote them again and now they say they have referred the issue to a Customer Support Supervisor and assigned a 2nd case number to refer to. Are you kidding me? These people are clueless. Almost two weeks since I placed my order and I still have no refund / credit. I will never shop at Dick’s again.

Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

COMMENT

WRITE to Dicks Sporting goods

SUBMIT a ticket
for Dicks Sporting goods

WATCH videos
for Dicks Sporting goods

More Dicks Sporting goods Reviews and Complaints

MORE reviews and complaints
for Dicks Sporting goods

BUSINESSES REPLY HERE

GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!

BUSINESSES: Free Customer Service Excellence Badge

BUSINESSES: Free Customer Service Pledge Badge

BUSINESSES: Build your customer service online reputation

Comments

More Dicks Sporting goods reviews

Similar reviews

How It Works

COMPLAINTS RESOLVED

Thousands of Businesses of all sizes and millions of customers use MeasuredUp

It's free and easy to put MeasuredUp to work for you

Some of the businesses using MeasuredUp

Include your company...

"I was trying to help a dear friend and I came across MeasuredUp. I was able to post something about my friend on MeasuredUp and it helped tremendously in resolving the problem. I'm sure MeasuredUp will be one that I'll rely on in the future. Great job!"

MeasuredUp Success Stories

All Activity

0 Comments

Review Rating: 1 out of 5
Reviewed By: nomore2000
Company: Dicks Sporting goods
Date Added: 7 years ago

[Top]

Dicks Sporting goods Complaint