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Dicks Sporting goods Complaint - Return Policy & disclaimers
Dicks Sporting goods Complaint

Dicks Sporting goods Complaint


Return Policy & disclaimers

I received a Stratus STX 55 fishing reel for Christmas from my aunt. She had ask my wife for suggestions and this is what she said I wanted and that it was on sale. When she went to Dicks on N. Rock Rd. in Wichita, Ks to get the reel she did not know what reel to get but the sales person told her to get the Stratus STX 55 and that way if she did not buy the right one all I would have to do is return the reel for the correct one that I wanted. Well today I went back to the same Dicks that the reel was purchased at and was told to go get the correct reel that I wanted and it would be exchanged. When I went to the cashier to do the exchange I was told that all the reel I had brought in was worth was $6.99. I told her that I wanted to exchange the STX 55 reel for the Stratus STX 30 which was best suited for the fishing I wanted to do. After quite a leangthy argument she ask me if I wanted to talk to the manager and I agreed. After repeating the whole argument and arguing with me even more, she told the clerk at the register to just exchange the reels straight across and stated "It is not worth the trouble". I have been a customer at Dicks for many years but never again will I ever enter your store. Check my Score Card for purchases for the past year. #2 my wife wanted a stationary bike for Christmas and told me exactly what she wanted. I went on line to see if I could get it but got the run around and passed from one person to another. I called the Dicks on Rock Rd in Wichita, Ks and they told me that that even if they had one in stock that it did not qualify for the discount on the ad because Schwinn (and about 50 or more companies did not participate in the discounts that were advertised in your ad that I recieved in the news paper. So, I call the West side Dicks in Wichita, Ks to find that they had 3 on hand. A couple of days later I finally made the trip and looked for a sales person (It was 10:30 AM) after not finding one I ask the cashier and she paged some one, 45 min. later no salesperson so I had to ask some one else, they told me that the sales person had gone to lunch and would not be back until 12-12:30. Finally someone showed up and got the bike for me and I got the hell out of there.

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