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Dicks Sporting goods Complaint - Online Ordering Experience Unsatisfactory - Mens Keen Sandals
Dicks Sporting goods Complaint

Dicks Sporting goods Complaint

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Online Ordering Experience Unsatisfactory - Mens Keen Sandals


Received an online email blast offering $20 off a $100 purchase. Local store out of stock on size needed so decided to order online. Keen Mens Sandals were 79.99 in State College store. 99.99 on website. But with $20 off same price...Online sales person said sandals were not eligible for $20 coupon since they were under $100 but I could add on to the order to bring it up to $100. Unacceptable one cent away from $100 - asked for supervisor. After waiting on hold....authorized the coupon. Upon check out, I used a Dicks Gift Card and a Visa Card. I was then told the $20 discount would just go back on to gift card since I was using 2 forms of payment. Unacceptable - asked for supervisor. On hold again....finally authorized to take the discount off total purchase and not go onto gift card again. Received email invoice showing order which did not reflect correct total! Called customer service and told Dicks are unable to supply electronic invoices that reflect gift card purchases! So there is no proof that I used my gift card to pay for this purchase - I asked for a correct receipt and they said I would hear back from supervisor within 24 hours! That is too long for me so if I do not hear from them soon, I order will be cancelled. Too bad - Keen Sandals are the best and have my highest rating. Dicks has earned their store name on this transaction!


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