Dicks Sporting goods Support Tickets All Reviews

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Dicks Sporting goods Reviews

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  • Order no status

    I ordered something from Dick's on 2/2/17. Scheduled delivery was 2/14. I never received my order so I checked online to track my order. Response was technical difficulties. calling their customer service number. I attempted this 3 times but each time I was on hold for over 30 minutes so I hung up. Decided to send them an email. I received a response to email that I would hear from them within 24 hours. I never did. Followed up with 2nd email but still haven;t heard anything. Today is 2/23 and I still haven;t heard anything from Dick's. More...
    (Shopping, Chain Stores)
  • No refund provided

    I placed an order on line on January 4, 2017. All four of the items I ordered were in stock and I received confirmation of such. On January 10, 2017, I only received 3 out of the 4 items and so I went online to see where the 4th item was. Initially, it said it was “Processing” but I later found out by going online that the balance of my order was “Cancelled” by someone at Dick’s. When I looked online again for the item, I could see that the particular size and color that I originally ordered was now “out of stock”. What was curious is that I never... More...
    (Holiday shopping reviews)
  • Online purchase cancellation

    My wife and I were looking at treadmills for 2014 Christmas for ourselves. We went into our local Dick's store to look at the treadmills and test the feel. The first time in the store, we tried to find someone to help us and had difficulty. We were told the person over this department would be with us shortly. After 10 minutes, we went over to another person to check on what was going on, he rudely said, I will be with you in a minute. We got angry at the nasty way he responded so we left. We decided to give Dick's another chance as we had pretty much decided on the... More...
    (Shopping, Chain Stores)
  • Sports

    Will not do business with Dick's again! They ruined my Christmas with my son. I placed my online order on 12/17 and they guaranteed Christmas delivery if ordered by the 18th. I got my shipped email a couple of days later and immediately tracked it. It showed delivery for the 26th! I immediately called and asked for a replacement order with expedited shipping and a return label for the 1st order. The customer service rep refused and was clod and uncaring about the situation. He said if it doesn't "happen" to show up before than to call back and my order would be free. Of... More...
  • Complaint

    Dick's security policy is to put the security tag in the center of the shoulder blades - even on very expensive gore tex rainwear. Other stores use the sleeve, zipper flap, etc as not to poke holes in a critical part of the water barrier. Store managers say they cannot circumvent this policy, so Dicks ruins their waterproof apparel as a matter of normal business practice. Are you so big that you can't correct such an obvious blunder?!!! This is an old issue that Dicks has not addressed. I know of 3 store managers that have contacted Corporate with no results. More...
  • Exchange Item Never Received

    I purchased a hoodie on black Friday online and received it 4 days later with the security tag still attached. The customer service rep was very helpful and said this had happened to several other people. I said I could simply take my shirt into DSG and have the tag removed. As I live over 2 hours away, I chose to have a shipping label mailed to me and the item sent in to have the tag removed, or a new item sent to me. Fifteen days later and 3 contacts with customer service assuring me that my item is expected to ship soon but delayed due to backups in the warehouse, I received an email... More...
  • Keep charging account

    My son ordered a hoody and a lanyard from online Sept 29. He card was charged on the 1st October for the 75.00. That amount cleared his account on the 3rd of October. Dick's has went into his account on the 8th of October again and took the 75.00. I called the bank and the bank tells me that they actually went I to his account a third time the the transaction was declined due to NSF. that is you guy have already took you money twice. I want the money back and want any fees the bank charged givin back. Feel free to contact me as my ticket item is 11989187. Since you guys say you have to... More...
    (Legal Services)
  • General Manager Clay NY store is a predator

    Mr wells, General Manager, Dicks Sporting Goods, Clay, is an alcoholic and commits adultery. His wife and the Corporate Management of Dicks Sporting Goods seem to be OK with this unethical,immoral and irresponsible behavior. When Presented with Indisputable documentation: Including Pictures 1) He drives "down dirt roads" to drink and have sex twice a day - with another mans wife. 2)Drives children with open container". 3)Thousands of phone records many inquiring into the bank accounts of my Colleague.. 4)Profoundly effected the well being of my Colleagues children;. 5)... More...
  • Safe Delivery

    I purchased a $529 safe. Had my delivery scheduled for today. Confirmed!6thman called an hour into today to let me know the tech had car problems and they had no way to deliver it today. I arranged to be home today. I can be home tomorrow afternoon. Otherwise I have to wait another week. I am just about ready to cancel the whole thing. When I called they said they would contact the tech to get back to me when he might be able to arrange things. NOTHING. I have had to call them. Dicks has been good but seems to have no influence in how this proceeds. More...
    (Delivery Services)
  • air gun

    first air rifle. thinking that it was for someone else. found the only one left in the store,the clerk told me that he had look in the box before he retaped it and that everything was there.when my grandson opened the box and all that was there was just a gun and no scope no nothing not a happy person with your store. its not that stuff was missing, its the fact that i was lied to just to make the sale.i spend alot of money at your store each year,maybe i should start looking at gander mountain. More...
    (Shopping, Chain Stores)
  • poor gun sales

    In short, I purchased on (11-09)a 270. rifle from dicks and they lost my registration papers.I went right in when i found out the problem.Get this, they lost them a second time.I found this out when a head manager calls me and expects me to jump up and bring them again on 08-2010.I told him hes out of luck i am not going in a third time.How unprofessional is that.This took place at the Mansfeild,Ohio store.I am sitting on the situation right now because i am not sure what to do.I was told to get a lawyer from a friend but not sure.What do you think? I know I will never purchase anything... More...
    (Shopping, Chain Stores)
  • overcharged

    I drove to IN from Louisville to pick up asics shoes that were on hold. Found a pair of Reebok windpants that were ad as 1/2 off the reg. price of $35.00...cashier must have had a bad day as she rang me up while talking to everyone around her...pants rang up at $29.99...didn't realize til we drove home that we overpaid...not worth the drive back to IN for difference. Register should have been programmed properly and cashier should have been calling out price so I would have caught it at the time of checkout. But that's the old way of doing things...remember when the cashier... More...
    (Shopping, Chain Stores)
  • returns/warranty

    I purchased a Rawlings woodend baseball bat and Rawlings baseball glove at the store yesterday spending $115, brought them home, pitched 5 slow pitches to my son, and the bat broke. I returned to the store this morning only to learn they will not accept returns on "opened" bats and that I would have to contact the manufacturer to see if they would replace the bat or refund my money. I was not offered store credit and there was no refund policy or warranty information posted on or anywhere near the bats/gloves. I am very disapponted because I have spent thousands of dollars at this... More...
    (Shopping, Chain Stores)
  • Not understanding of military personnel

    I visited the Dick’s Sporting Goods store located in Hoover (Birmingham), Alabama. My purpose was to purchase a full set of relaxed cloths to attend a local minor league baseball game. I was attending a military function in the town and had failed to bring civilian clothes. I verified with every sales associate I spoke with that I wanted to change at the store, pay for my goods and leave going straight to the game. Keep in mind I am in full military uniform. Everyone said it was fine, no problem, etc, etc. Till I asked for the security tags to be removed from the clothes. This... More...
    (Shopping, Chain Stores)


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