Dicks Sporting goods Reviews and Complaints

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Dicks Sporting goods Reviews

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  • Order no status



    I ordered something from Dick's on 2/2/17. Scheduled delivery was 2/14. I never received my order so I checked online to track my order. Response was technical difficulties. calling their customer service number. I attempted this 3 times but each time I was on hold for over 30 minutes so I hung up. Decided to send them an email. I received a response to email that I would hear from them within 24 hours. I never did. Followed up with 2nd email but still haven;t heard anything. Today is 2/23 and I still haven;t heard anything from Dick's. More...
    (Shopping, Chain Stores)
  • No refund provided



    I placed an order on line on January 4, 2017. All four of the items I ordered were in stock and I received confirmation of such. On January 10, 2017, I only received 3 out of the 4 items and so I went online to see where the 4th item was. Initially, it said it was “Processing” but I later found out by going online that the balance of my order was “Cancelled” by someone at Dick’s. When I looked online again for the item, I could see that the particular size and color that I originally ordered was now “out of stock”. What was curious is that I never... More...
    (Holiday shopping reviews)
  • Terrible Customer Service



    I placed an order on line on January 4, 2017. All four of the items I ordered were in stock and I received confirmation of such. On January 10, 2017, I only received 3 out of the 4 items and so I went online to see where the 4th item was. Initially, it said it was “Processing” but I later found out by going online that the balance of my order was “Cancelled” by someone at Dick’s. When I looked online again for the item, I could see that the particular size and color that I originally ordered was now “out of stock”. What was curious is that I never... More...
    (Holiday shopping reviews)
    nomore2000's Picture   nomore2000    0 Comments   Comments
  • CUSTOMER SERVICE CASHIER (JANYAH- COLUMBUS STORE)



    I purchased a rifle case on 12/2/16 at the Dick's sporting Goods in Columbus Ga. When in placed the case on the counter the cashier scanned the bar code and looked at brochure pamplet attached. I saw the name of the item showing on the computer screen. The cashier then asked me to open the case. I asked her why? Is there something inside ? she didn't answer but continue to open the case and look inside. I felt as if she thought I was trying hide something. If I bought luggage or a back pack would she have opened it up. This young girl (Janayah) has no business working in customer... More...
    (Miscellaneous)
    ADGASKIN's Picture   ADGASKIN    0 Comments   Comments
  • Online Ordering Experience Unsatisfactory



    Received an online email blast offering $20 off a $100 purchase. Local store out of stock on size needed so decided to order online. Keen Mens Sandals were 79.99 in State College store. 99.99 on website. But with $20 off same price...Online sales person said sandals were not eligible for $20 coupon since they were under $100 but I could add on to the order to bring it up to $100. Unacceptable one cent away from $100 - asked for supervisor. After waiting on hold....authorized the coupon. Upon check out, I used a Dicks Gift Card and a Visa Card. I was then told the $20 discount would... More...
    (Shopping, Chain Stores)
    Glorie's Picture   Glorie    0 Comments   Comments
  • Dicks in mays landing NJ.



    I went there several times to look at rifles.....I had my firearm card each time. After several weeks of research I decided on the one I wanted. I go there to purchase ....after several minutes the manager frank tells me he can't sell me rifle. I am baffled...... He tells me it's because my middle initial is not on my firearms card....are you kidding me?? It's from a police station...it has all my identifying information.....my finger print.......all nj licenses have the middle initial ...that's not my fault.....it was so messed up.....I told him I've wasted time... More...
    (Miscellaneous)
    Madatdicks's Picture   Madatdicks    0 Comments   Comments
  • Great Customer Service



    Just wanted to tell all that Brenden at the Grove City, Ohio store is an asset to your staff in the fishing and hunting section. he's helped me in the past and after my experience on 2/21, I just had to say that he was a big help on some fishing reels. He even saved me some money on my selections. Good service, and saved some money! Great combination, and I'll be back. In fact, I went back on 2/23 to get another reel. R.Frame More...
    (Miscellaneous)
    rjframe's Picture   rjframe    0 Comments   Comments
  • Not trustworthey



    I received an email from Dicks sporting goods about their sale. On Dec 21st I ordered Air Lebron Black Red slider (flip flops). Received and order number and invoice stating my order is in process. I kept checking my emails to see when the order would ship, it kept saying order in process, So I called and they said order is in process. Today Dec 29th I received and email saying my order was cancelled. I picked up the phone and called Dicks. The CS rep said the pricing on the sliders was incorrect so they could not ship the order. It took them nine days to figure that out! She put me on... More...
    (Miscellaneous)
    lostcust's Picture   lostcust    0 Comments   Comments
  • Online purchase cancellation



    My wife and I were looking at treadmills for 2014 Christmas for ourselves. We went into our local Dick's store to look at the treadmills and test the feel. The first time in the store, we tried to find someone to help us and had difficulty. We were told the person over this department would be with us shortly. After 10 minutes, we went over to another person to check on what was going on, he rudely said, I will be with you in a minute. We got angry at the nasty way he responded so we left. We decided to give Dick's another chance as we had pretty much decided on the... More...
    (Shopping, Chain Stores)
  • Cancelled order difficulties



    My wife and I were looking at treadmills for 2014 Christmas for ourselves. We went into our local Dick's store to look at the treadmills and test the feel. The first time in the store, we tried to find someone to help us and had difficulty. We were told the person over this department would be with us shortly. After 10 minutes, we went over to another person to check on what was going on, he rudely said, I will be with you in a minute. We got angry at the nasty way he responded so we left. We decided to give Dick's another chance as we had pretty much decided on the... More...
    (Shopping, Chain Stores)
    Tazzmanian12's Picture   Tazzmanian12    0 Comments   Comments
  • Dicks Sporting Good liars



    I called before going into Dicks regarding a exercise bike and if they offered price match. I was told yes and drove 20 minutes to the store to order bike and show my add Sears vs Dicks. I got to the store and I go into the fitness area where two gentleman that work are discussing something. One turns to help me I show him my add and tell him the name of the person I spoke to over the phone about price match. They tell me sure they do they go in the back to do I don't know what and comes back to tell me the reason the other company equipment is cheaper (same item) but not giving me... More...
    (Advertising)
    ldh1211's Picture   ldh1211    0 Comments   Comments
  • operations associate



    Dicks had a help wanted add for operations associate on their web site full time which was a big lie, a mere 20/30 hrs a week in the bangor maine store. It was completely miss leading offered vacation,dental,401k ect. what a joke another big box store avoiding paying people what they are worth. If you are lucky you might get 8.00 dollars an hr. good luck to the honest working people who think they are getting a good job. they do not get good reviews from former employees and current employees! More...
    (Miscellaneous)
    carlmott70's Picture   carlmott70    0 Comments   Comments
  • Dicks Sporting Goods Excellent Customer Service by JOSH!!



    I live in Longmont Colo! I was looking for a certain soccer bag for my daughter, called the Longmont store but they did not have it, I then called the Broomfield store and spoke to Josh. Josh looked for it but could not find it, he said he could order on line and it would arrive by the time I needed it. I told him that i needed to call him back because I was at work. He then called back 15 minutes later and said that he found the bag in the backroom! He said he could hold it for me, I told him I couldn't make it to Broomfield until Saturday, he said no problem that he would have it on... More...
    (Shopping, Chain Stores)
    soccermom18's Picture   soccermom18    0 Comments   Comments
  • Dick's Sporting Goods



    Just read thru other dissatisfied Dick's customers that were also looking for the link to receive the $10 coupon after taking the survey. I got onto your site with the email address listed on the bottom of my receipt & clicked onto the site where I'm to take the survey. The instructions are to click on the Dick's link below---I clicked on all words listed & nothing came up to take a survey. I'm confused as to why this site doesn't work & many others are too. Please resolve this. I will speak to the manager at the Dick's store in Pittsburgh! More...
    (Shopping, Chain Stores)
    hammer72's Picture   hammer72    0 Comments   Comments
  • Example: Racist and Rude



    Today I visited Dicks in Oswego Il and they demonstrated the worst customer service ever. It began by the employee pointing us to a product not wanting to direct us to it. Secondly, they had pricing in the wrong spot and I had to debate with Haley about it until I.requested a manager. Also, to add insult to injury an employee was following us around the store. The same employee that wanted to point to the products. MAYBE TO MANY KIDS WORKING THERE ITS MORE OF A PLAYGROUND NOT A BUSINESS. More...
    (Advertising)
    Malayah's Picture   Malayah    1 Comments   Comments
  • Poor customer service at Dick's



    I went in store yesterday to purchase a trampoline. The night before I went online and they had one on sale for a great price but there was no sale date on it so first thing in the morning I drove 30 miles to the store...to discover it was no longer on sale. I asked if they would honor price from merely 10 hours ago and the guy said no. He didn't try to help me at all. I asked if he could ask store manager. He said he wouldn't be in til later that day and said..."I could call my manager but I'm not going to". I'm sorry I was a manager for 8 years this is not... More...
    (Shopping, Chain Stores)
    puplover1985's Picture   puplover1985    0 Comments   Comments
  • Poor Customer Service



    My fiance and I walked into Dicks sporting goods located in the Brandon mall, Fl. We asked for assistance to look at guns and waited for someone to come and assist us. One person came out and said he would be right back. We waited for another 20 minutes for him to return. He never came back. My Fiance went again to ask for help and waited another 10 minutes. We finally walked out without getting any attention. If you are a minority don't shop in this store.. they provide no customer service. More...
    (Shopping, Chain Stores)
    enu4hofu's Picture   enu4hofu    0 Comments   Comments
  • Sports



    Will not do business with Dick's again! They ruined my Christmas with my son. I placed my online order on 12/17 and they guaranteed Christmas delivery if ordered by the 18th. I got my shipped email a couple of days later and immediately tracked it. It showed delivery for the 26th! I immediately called and asked for a replacement order with expedited shipping and a return label for the 1st order. The customer service rep refused and was clod and uncaring about the situation. He said if it doesn't "happen" to show up before than to call back and my order would be free. Of... More...
    (Miscellaneous)
  • Unwilling to honor their own guarantee



    Will not do business with Dick's again! They ruined my Christmas with my son. I placed my online order on 12/17 and they guaranteed Christmas delivery if ordered by the 18th. I got my shipped email a couple of days later and immediately tracked it. It showed delivery for the 26th! I immediately called and asked for a replacement order with expedited shipping and a return label for the 1st order. The customer service rep refused and was clod and uncaring about the situation. He said if it doesn't "happen" to show up before than to call back and my order would be free. Of... More...
    (Miscellaneous)
    klolsen's Picture   klolsen    0 Comments   Comments
  • Complaint



    Dick's security policy is to put the security tag in the center of the shoulder blades - even on very expensive gore tex rainwear. Other stores use the sleeve, zipper flap, etc as not to poke holes in a critical part of the water barrier. Store managers say they cannot circumvent this policy, so Dicks ruins their waterproof apparel as a matter of normal business practice. Are you so big that you can't correct such an obvious blunder?!!! This is an old issue that Dicks has not addressed. I know of 3 store managers that have contacted Corporate with no results. More...
    (Miscellaneous)
  • Intentionally Damaged Apparel



    If you buy expensive rainwear at Dicks, you can be sure to find a hole intentionally poked through it - near the center of your shoulder blades. THIS IS ACTUALLY CORPORATE STORE POLICY!! Dicks has a policy of pinning thei security tags in the middle of the back - of VERY EXPENSIVE Gore Tex Outerware. Other stores (with a clue) put these same tags at the end of a sleeve, etc where they don't poke a hole in a rainsuit!!! I've brought this up to several store managers who understand / agree but are not allowed to circumvent corporate security policy. I know that two store... More...
    (Miscellaneous)
    DontSPAMMe's Picture   DontSPAMMe    0 Comments   Comments
  • Stolen Money



    Seriously, don't ever order from %u202ADicks Sporting Good%u202C ! I originally placed an order for a pair of running shoes on November 19th. OVER A MONTH AGO. The same day they took my money out of my account. After FIVE phone calls and numerous mess ups on their end, they have yet to send me the shoes or even refund me my money. Their customer service staff tells nothing, but lies. All you'll hear is "3 to 5 business days." Never order from them unless you like your money stolen. I feel I should consult a lawyer at this point! More...
    (Shopping, Chain Stores)
    KayOh's Picture   KayOh    0 Comments   Comments
  • Exchange Item Never Received



    I purchased a hoodie on black Friday online and received it 4 days later with the security tag still attached. The customer service rep was very helpful and said this had happened to several other people. I said I could simply take my shirt into DSG and have the tag removed. As I live over 2 hours away, I chose to have a shipping label mailed to me and the item sent in to have the tag removed, or a new item sent to me. Fifteen days later and 3 contacts with customer service assuring me that my item is expected to ship soon but delayed due to backups in the warehouse, I received an email... More...
    (Miscellaneous)
  • Never received my exchange item



    I ordered a great hoodie on Black Friday and received it 4 days later with a security tag attached. I called DSG right away and was told I could bring it into the store or send it back and receive a new item. As I live over 2 hours from the nearest store, I chose to send the item in. After 15 days of waiting and 3 contacts with customer service assuring me that my shirt was about to be shipped but that the warehouse was backed up, I received an email with a refund. After two more contacts with customer service, I am told that the item is completely out of stock and there is nothing they... More...
    (Miscellaneous)
    MelCUpNorth's Picture   MelCUpNorth    0 Comments   Comments
  • Dick's employers completely incompetent!



    About three weeks ago we bough a treadmill in the store in Saugus, MA. Because that particular treadmill was not in the store, we were told we will get a phone call, once they are in the store to schedule a delivery. Three weeks later, still no treadmill nor a phone call. My husband called only to find out that our purchase was not even in their system! We had been promised to get our treadmill before Christmas, if be buy if by December 12th. We bought it before Thanksgiving in November, and still no sigh of the treadmill in my house (today is 12/18). Just want to say how incompetent the... More...
    (Delivery Services)
    majatrem's Picture   majatrem    0 Comments   Comments
  • Employees are uninformed on gun purchase laws



    I went in to purchase a shotgun for my grandson. I filled out the forms and after waiting for 30 minutes the employee returned and said that it had to be submitted for further review. He said it could take 6 to 30 days until they got a response and insisted that was the law. I told him the law said "after 3 days if there is no negative response the gun can be sold". He told me that was incorrect. I ask if maybe it was a store policy and he said no it was the law. When I got home I looked it up to be sure I was correct. I was and called him to ask him to look up the law and... More...
    (Shopping, Chain Stores)
    knothead's Picture   knothead    2 Comments   Comments
  • Keep charging account



    My son ordered a hoody and a lanyard from online Sept 29. He card was charged on the 1st October for the 75.00. That amount cleared his account on the 3rd of October. Dick's has went into his account on the 8th of October again and took the 75.00. I called the bank and the bank tells me that they actually went I to his account a third time the the transaction was declined due to NSF. that is you guy have already took you money twice. I want the money back and want any fees the bank charged givin back. Feel free to contact me as my ticket item is 11989187. Since you guys say you have to... More...
    (Legal Services)
  • General Manager Clay NY store is a predator



    Mr wells, General Manager, Dicks Sporting Goods, Clay, is an alcoholic and commits adultery. His wife and the Corporate Management of Dicks Sporting Goods seem to be OK with this unethical,immoral and irresponsible behavior. When Presented with Indisputable documentation: Including Pictures 1) He drives "down dirt roads" to drink and have sex twice a day - with another mans wife. 2)Drives children with open container". 3)Thousands of phone records many inquiring into the bank accounts of my Colleague.. 4)Profoundly effected the well being of my Colleagues children;. 5)... More...
    (Miscellaneous)
  • Dick's Sporting Goods. Rude loud cashier



    Jessica is an extremely rude, loud and obnoxious cashier. There was a problem with the coupon-(known problem. According to her this happens all the time) was told there was nothing she could do. Ask to see a manager. She then calls manager and tells manager there is an irate customer up front. I was not irate just frustrated with the rudeness and unprofessionalism of Jessica. She would not allow me to speak at all and kept talking over me. The manager was clueless about the coupon. After he read the coupon he said I was correct and the coupon was correct but he couldn't fix it.... More...
    (Shopping, Chain Stores)
    Heckler14mrs's Picture   Heckler14mrs    0 Comments   Comments
  • Return Policy is BAD



    Purchased a Kayak Cart at Dicks in SAN DIEGO at SPORTS ARENA SQUARE 3265 SPORTS ARENA BLVD. SAN DIEGO, CA 92110 Used it once and found it be a piece of junk. Took it back to Dick's in 30 days and was told I could not return it because it was not new. They say they have a 90 day satisfaction return policy. How can you be satisfied if you haven't had a chance to use it? Manager could care less. More...
    (Home Improvement)
    davidj's Picture   davidj    0 Comments   Comments
  • Dick's does not stand behind its merchandise



    Bought a $120 aluminum baseball bat for my 9-year-old son at Dick's last year. Bat broke last week. Should have lasted longer, but I didn't make a big deal about it. Bought a $65 replacement on June 20. He played a game on June 22, and the bat was dented after three ABs. Brought it back to the store on June 24 and they told me they could do nothing for me. I had to ship it back to the manufacturer. Meanwhile my son has games on June 25 and 26. I explained to the store manager this meant I would have to buy another bat. He apologized. That's it. Didn't offer a discount,... More...
    (Shopping, Chain Stores)
    John95's Picture   John95    1 Comments   Comments
  • Nasty check out clerk



    Went into the rockwall location to buy track shoes, track shoes are not labeled, asked pregnant associate in shoes and she gave me general over there by football and soccer. I make it to the correct location and there are only display shoes no boxes and noone to assist me because the two associates that I had just left are talking to each other. the pregnant one finally looks our way and yells across the room and asks if we found something to try on. I look up to see that she was talkin gto us. I refused to yell back across the room to her. She comes over and my daughter selects 3 pair of... More...
    (Shopping, Chain Stores)
    zakkensmom's Picture   zakkensmom    0 Comments   Comments
  • Safe Delivery



    I purchased a $529 safe. Had my delivery scheduled for today. Confirmed!6thman called an hour into today to let me know the tech had car problems and they had no way to deliver it today. I arranged to be home today. I can be home tomorrow afternoon. Otherwise I have to wait another week. I am just about ready to cancel the whole thing. When I called they said they would contact the tech to get back to me when he might be able to arrange things. NOTHING. I have had to call them. Dicks has been good but seems to have no influence in how this proceeds. More...
    (Delivery Services)
  • Return Policys



    WORST POLICY!!!!!!!! Recieved gift costing $100.00 plus tax. All tags and bar codes attached, never worn, still had store creases. Price tags in tact reflecting $ 99.95 Returned gift, told had to be rated as last 90days cheapest price, as no reciept . Given $65,00 gift card TO BE USED IN THEIR STORE....Anyone want a gift card? Cheap..... .. Total loss of $35 to this point. As leaving asked if I needed any help? Checked to insure I still had my wallet...Hello Sports Academy or WalMart!!!!!! More...
    (Shopping, Chain Stores)
    jonsimms's Picture   jonsimms    0 Comments   Comments
  • dicks sporting goods



    dicks customer service sucks bought new rocket balzs golf irons 2months later 9 irion & p/w are rusting went to dicks was told we don't take golf clubs back they are now used you would think that they would have replaced these 2 clubs then take it up with taylor made as they had them on the floor gut there policy is not to take care of the customer so ms self and every one i can tell about this will shop elswhere More...
    (Shopping, Chain Stores)
    pgrey's Picture   pgrey    0 Comments   Comments
  • Dicks Sporting Good participates in deceptive in-store advertising.



    I went into Dicks to purchase a new backpack for my son who is going into high school this year. The advertisement at the store read "RECEIVE A $10.00 CASH BONUS WITH YOU BACKPACK PURCHASE OF $59.99 OR MORE". My son picked out his backpack, which was $75.00 and I inquired as to the $10,00 Cash Bonus. I was told that it was not a Cash Bonus but rather a $10.00 coupon off my next purchase which would be valid a week after my purchase. I asked the Manager on duty who reiterated the same information. I inquired if they realized that the sign was deceptive to the public and was... More...
    (Advertising)
    smlevy's Picture   smlevy    0 Comments   Comments

Dicks Sporting goods Reviews By Product

 

Dicks Sporting goods Comments


carlmott70 says: (3 years ago)
 0
they suck nothing good to say feel bad for the people who are stuck working there the bangor maine store that is the managers are horrible



mitzipup10 says: (6 years ago)
 0
purchased golf clubs ($400) was asked to fill out survey
for $10 coupon to use on next visit........WHERE IS THE
SURVEY??? I AM IN AGREEMENT WITH MANY OF THE OTHER
COMPLAINTEES....WHERE IS THE EASY TO DO SURVEY!!!!

JUST KEEP IT SIMPLE ----THANKS AND EVERYTHING

ELSE WILL FALL INTO PLACE.



lou4 says: (7 years ago)
 0
Good Sales in sporting goods. I bought several items, and got good service.



Grizly says: (8 years ago)
 0
no survey available tried & tried sick of this Dont offer if you can't produce My time is valueable too



dakotajoe says: (8 years ago)
 0
They never have whats advertised in the flyers.



Tbear1 says: (8 years ago)
 0
Funny. I have never once had a problem pulling up the survey. I have done it several times and saved myself hundreds of dollars by shopping at Dick's and then completing the survey. Make sure you are entering it 100% correct. www.dickssportinggoods.com/feedback



shopping says: (8 years ago)
 0
i also got the receipt that said to do the online survey.i can't find it either.i think it is baloney!i will go to the store and ask about this!mary 7-18-09



betseys1979 says: (8 years ago)
 0
very disapointed with the survey wasted about 30 mins trying to find it shouldnt have employees telling customers to go online to take one had plans to use the cupon for fathers day!!!



tom4342 says: (8 years ago)
 0
The service was very delightful.



bbwagner says: (8 years ago)
 0
I agree with other not user friendly unable to find survey for $10.00 coupon off of $50.00 or more...WHERE IS THE SURVEY



bbwagner says: (8 years ago)
 0
My family loves DSG



gtr123 says: (8 years ago)
 0
where is the online survey for the $10.00 off coupon



brnew says: (8 years ago)
 0
I enjoyed shopping at Dicks but felt like the sale prices were still too high.



wader says: (8 years ago)
 0
very friendly shoe department



kram says: (8 years ago)
 0
Where do you find the survey for the $10.00 off coupon?



kram says: (8 years ago)
 0
i can not find the survey to fill out for the $10.00 off coupon wasted about 25 min.




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